Helpdesk – Index Platform Operations & Support Specialist (m/f/d) FinTech, Berlin


Helpdesk – Index Platform Operations & Support Specialist (m/f/d) FinTech, Berlin

Gewünschtes Eintrittsdatum: ab sofort
Anstellungsart: (Young-) Professional
Ort: Berlin
Beschäftigungsart: Vollzeit

Veröffentlicht am: 04. Februar 2019

Operations- & support experience wanted!

Our client is a successful FinTech Company, operating globally and growing at a fast pace. Since 2007, they develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset Managers. The FinTech company is still growing and looking for an Index Platform Operations & Support Specialist for the team in Berlin. Join the team!

We offer you:
  • A challenging and exciting field in a very successful and strongly growing FinTech
  • Active teamwork and a steep learning curve right from the start
  • Working with modern, exciting technologies in a fast-paced, highly professional environment
  • Centrally located office in Berlin with an amazing view
  • A permanent contract
  • Free choice of technical equipment (e.g. Mac/Linux)
  • An attractive salary package


Your responsibilities:
  • Maintaining our proprietary, high-performance index platform
  • Close cooperation with our clients, business teams and our IT teams – face-to-face, via phone and JIRA
  • Analyzing and solving operational issues
  • Gathering and analyzing data to evaluate business transactions and processes
  • Supporting and conducting tests of platform changes
  • Continuously identifying and implementing optimization opportunities within our processes


Your qualifications:
  • Apprenticeship in the field of Banking or IT or university degree and affinity for the financial industry
  • Good command of MS Office; basic database knowledge (SQL queries) and first experience with Linux is desirable
  • Experience in handling support or ticketing systems, e.g. Jira
  • Profound level of customer-orientation and communication skills
  • Ability to effectively manage stressful situations
  • Strong analytical and problem-solving skills
  • Very good English skills, fluent German is a plus
  • Willingness to work flexible hours upon agreement


Please apply online via our contact form. We look forward to learn more about you!
Your contact: Lidija Gotovac / Phone: 0049 30-78 71 25 44 / Let’s connect!

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